Return policy

SantaStoresTM follows a customer friendly return policy.

All products at SantaStoresTM are well checked by our quality team before dispatch. In spite of our best efforts, if you find the product damaged or if there are quality issues kindly call the write to us within 24 hrs of receiving the product.

Terms and Conditions :

  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund your amount.
  • In the event you return any product which is delivered to you in damaged/defective condition.
  • LED Trees and electronic items do not qualify for return.
  • You will be required to ship the return items  to the return address that will be provided to you by our customer service team. Please use reliable courier service that offers tracking of the shipment, as the refund/replacement can be processed only once the item is received in as is condition.

Refunds:

We will refund the money the way the payment was made. No refund will be made for the shipping amount but only for the total amount of the items. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

We would give you a reference code for the refund initiated, it would then take 5-7 working days time as per the Bank Norms. You can check with the bank with the reference code. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.

Reward points, shipping charges or discounts earned upon purchasing the product would be deducted upon return.

For any further quires. please write to us contact@santastores.in

 

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