Santa Stores Return & Refund Policy

At Santa Stores, we follow a customer-friendly return and refund policy to provide a convenient shopping experience when purchasing Christmas trees, Christmas decorations, Christmas ornaments and festive décor online in India.

All products are carefully checked by our quality team before dispatch. Despite our quality checks and careful packaging, if you receive a product that is damaged or has a quality-related issue, please contact the Santa Stores customer care team within 24 hours of receiving the product.

Return & Replacement Terms and Conditions

Please review the following terms before requesting a return, replacement or refund:

• Products that are damaged while being used do not qualify for a refund or replacement.

• If a product is delivered in a damaged or defective condition, please contact us within 24 hours of delivery.

• If Santa Stores is unable to provide a replacement for an eligible damaged or defective product, the applicable product amount will be refunded.

• Products returned must be in the condition in which they were received, along with the relevant packaging and components, wherever applicable.

• LED Christmas Trees and electronic products are not eligible for return or replacement.

• Customers must ship approved return products to the return address provided by the Santa Stores customer service team.

• Customers are advised to use a reliable courier service that provides shipment tracking and delivery confirmation.

• Refunds or replacements for eligible returns will be processed only after the returned product has been received and inspected by Santa Stores.

Reporting Damaged or Defective Products

If your Christmas tree, Christmas decoration, Christmas ornament or other festive product arrives damaged or defective, please contact us within 24 hours of receiving your order.

When contacting our customer service team, please provide your order details and relevant information about the issue. Photographs or other supporting details may be requested to help us assess the condition of the product.

Refunds

For eligible returns, Santa Stores will generally process the refund using the same payment method used to place the original order.

Please note that shipping charges are non-refundable. The applicable refund will be made for the eligible product amount, subject to the terms of this return policy.

Credit Card and Net Banking Payments

If your order was paid for using a Credit Card or Net Banking, the eligible refund will be processed to the respective payment account used for the purchase.

Cheque or Demand Draft Payments

If the original payment was made by Cheque or Demand Draft (DD), the refund will be issued by cheque.

Refund cheques will be sent only to the billing address registered with the order.

Refund Processing Time

Once Santa Stores receives and verifies the returned product, the refund process will be initiated for eligible returns.

A refund reference code will be provided where applicable. Depending on the payment method and banking processes, it may take approximately 5–7 working days for the refund to be reflected in the customer’s account.

Customers can use the refund reference code to check the status of the transaction with their bank.

In most cases, refunds are processed within 10 working days after the eligible returned product has been received. Refunds made through cheque or Demand Draft-related payment methods may take additional time because of cheque delivery and bank processing.

Please note that Santa Stores is not responsible for delays in the crediting of refunds to a customer’s credit card or bank account where such delays are caused by the customer’s issuing bank or payment provider.

Shipping Charges, Discounts & Reward Points

Please note the following when processing a return:

• Original shipping charges are non-refundable.

• Applicable discounts or promotional benefits associated with the purchase may be deducted when processing the return.

• Any applicable reward points earned from the purchase may be deducted or adjusted upon return.

• The final refund amount will be calculated according to the applicable return and refund conditions.

Important Information for Christmas Products

Santa Stores offers a range of artificial Christmas trees, Christmas decorations, Christmas ornaments and festive décor for homes, offices, hotels, malls, churches and commercial spaces.

Because certain products contain electronic components or LED lighting, LED Christmas Trees and electronic items are excluded from returns under this policy.

Customers are therefore encouraged to carefully review product specifications and details before placing an order.

How to Request a Return or Refund

To request assistance with a damaged or defective product:

1. Contact Santa Stores customer care within 24 hours of receiving your order.

2. Provide your order number and product details.

3. Explain the issue with the product.

4. Provide photographs or other information if requested.

5. Wait for return instructions from our customer service team.

6. If the return is approved, ship the product using a reliable, trackable courier service to the return address provided by Santa Stores.

7. Once the returned product is received and inspected, the eligible replacement or refund will be processed.

Please do not send products to any return address unless it has been provided by the Santa Stores customer service team.

Contact Santa Stores

For questions regarding Christmas tree returns, damaged Christmas decorations, defective products, refunds or replacements, please contact our customer care team:

Email: contact@santastores.in

We recommend contacting us as soon as possible if you receive a damaged or defective product so that our team can assist you within the applicable 24-hour reporting period.