Shipping & Delivery Policy

At Santa Stores, we aim to provide a convenient and reliable delivery experience when you shop for Christmas trees, Christmas decorations, Christmas ornaments and festive décor online in India.

Please read our shipping and delivery guidelines below before placing your order.

Order Dispatch

All orders are generally dispatched within 48 working hours of placing the order.

However, in certain situations, an ordered product may become temporarily unavailable due to unexpected stock-related reasons. If this occurs, our customer care team will contact you and provide information regarding the availability and estimated dispatch of your order.

Customers will be informed about any significant changes affecting the order processing, dispatch or delivery timeline.

Free Shipping

Santa Stores offers free shipping for eligible orders to the following locations:

• Tamil Nadu

• Andhra Pradesh

• Kerala

• Karnataka

• Telangana

• Goa

• Mumbai

• Pune

Free shipping availability may depend on the product, order and delivery location. Customers are advised to confirm applicable shipping terms with our customer care team when required.

Shipping to Other Parts of India

For orders being delivered to locations outside the areas listed above, standard and express shipping charges may apply.

Customers from other parts of India are advised to contact the Santa Stores customer care team before placing an order to confirm:

• Estimated delivery time

• Applicable shipping charges

• Available shipping options

• Expected date of arrival

This is particularly important when ordering Christmas trees, Christmas decorations or festive décor for a specific event or celebration date.

Delivery for Christmas & Event Orders

If you are purchasing products for a Christmas celebration, corporate event, hotel decoration, mall display, office setup or other festive event, we recommend placing your order sufficiently in advance.

Please consider the dispatch and estimated transit time before placing your order, especially for larger Christmas trees and bulk Christmas decoration orders.

For customers outside the free-shipping locations, please contact our customer care team before ordering if you have a specific delivery deadline.

Product Quality Check Before Dispatch

All Santa Stores products are quality checked before shipping.

Our team takes care to ensure that Christmas trees, Christmas decorations, Christmas ornaments and other festive products are checked before dispatch. Despite our best efforts, if a product arrives with a defect or damage, customers may be eligible for a return in accordance with our Return & Refund Policy.

Please contact our customer care team as soon as possible if you receive a damaged or defective product.

Shipping Delays Beyond Our Control

Santa Stores makes reasonable efforts to ensure timely dispatch and delivery. However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural calamities

• Government regulations or restrictions

• Bandhs or strikes

• Heavy rainfall

• Transportation disruptions

• Other unforeseen circumstances affecting courier or logistics services

In such situations, delivery timelines may be affected.

Special Delivery Instructions

1. Order in Advance for Events

If you are purchasing Christmas trees or Christmas decorations for an event, we strongly recommend placing your order after considering the number of days remaining before your event.

This is especially important for large orders, bulk Christmas decorations and products required for a specific installation date.

2. Customers Outside the Listed Shipping Areas

Customers from locations other than Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana, Mumbai, Pune and Goa are advised to contact our customer care team before placing an order.

Our team can help you understand the applicable shipping charges and estimated delivery time for your location.

3. Large or Bulk Christmas Orders

For large quantities of Christmas trees, decorations or festive décor, customers are advised to contact Santa Stores before placing the order so that shipping and delivery requirements can be discussed.

Contact Santa Stores

For questions regarding Christmas tree delivery, Christmas decoration shipping, delivery charges, estimated arrival times or bulk Christmas orders, please contact our customer care team.

Email: contact@santastores.in

Santa Stores is committed to making it easier for customers across India to shop for Christmas trees, Christmas decorations, Christmas ornaments and festive décor online.